You wouldn’t own a car without regularly servicing it. This principle applies to IT system’s as well. A properly maintained environment will ensure your office is always working as efficiently as possible in the most secure and resilient way.
Our monitoring agent’s report back to our Network Operation Centre every 5 minutes, constantly updating us. When pre-determined thresholds are met, such as low disk space, over CPU utilisation or high RAM consumption, an alert is raised and one of our engineers is dispatched to investigate.
Our agreements include unlimited remote support during business hours. Having a problem you need to address, we are only an email or a phone call away. Our highly trained technical team are there to help, and it’s all covered on our Pro-Active maintenance and support agreements.